Refund policy

Refund & Return Policy

Last Updated: July 2026

At Phoolkari, every product is carefully inspected and securely packed before dispatch. As many of our products are handcrafted and made with care, we currently accept returns and refunds only for products that are received damaged during transit.

Return Eligibility

Your return request will be considered only if all of the following conditions are met:

  • The product was received in a damaged or defective condition.
  • The issue is reported within 24 hours of delivery.
  • You provide a complete unboxing video showing the package being opened from the beginning.
  • Clear photographs of the damaged product and its outer packaging are provided.
  • The product is unused and returned in its original packaging with all accessories (if applicable).

Please Note: Claims submitted without a complete unboxing video may not be eligible for return or refund.

How to Request a Return

To initiate a return, please email us at phoolkari01@gmail.com within 24 hours of receiving your order.

Please include the following information:

  • Order Number
  • Clear photographs of the damaged product
  • Photographs of the shipping package
  • A complete unboxing video

Our support team will review your request within 2–3 business days. If approved, we will provide further instructions for returning the product.

Refund Process

  • Refunds are processed only after the returned product has been received and inspected.
  • If the claim is approved, the refund will be issued to your original payment method.
  • Refunds are generally processed within 5–7 business days after approval.
  • Your bank or payment provider may take additional time to reflect the refund in your account.

Shipping Charges

  • Original shipping charges are non-refundable.
  • Unless otherwise agreed by Phoolkari, the customer is responsible for the cost of returning the product.

Items Not Eligible for Return or Refund

Returns or refunds cannot be accepted in the following cases:

  • Products reported after 24 hours of delivery.
  • Products damaged due to misuse, improper handling, or normal wear after delivery.
  • Products returned without a complete unboxing video or sufficient proof of damage.
  • Used, washed, altered, or customized products.
  • Perishable goods, flowers, food items, personalized products, gift cards, and clearance or sale items unless received damaged.

Exchanges

We currently do not offer direct product exchanges. If your return request is approved, a refund will be processed according to this policy. You may place a new order separately for the desired product.

Need Help?

If you have any questions regarding returns or refunds, we're happy to assist you.

Email: phoolkari01@gmail.com
Website: https://phoolkari.in

We aim to respond to all customer queries within 24–48 business hours.

Thank you for choosing Phoolkari.
We appreciate your trust and remain committed to providing high-quality products and excellent customer service.